Terms and Conditions

Using Webpost’s Continuous Payment Authority

Webpost offers it’s customers the opportunity to set up a Continuous Payment Authority, whereby customers can safely and securely provide their credit card details and Webpost will take the payment following the parameters laid out by the customer.

Webpost offers two agreements when setting up CPA:


Limited Recurring Payments Agreement

Webpost can take variable payments at any time, within limits that you, the customer, places on:

• The total amount payable
• The payments interval

Webpost will ask you to allow an amount, up to a specified limit, to be debited from your card either at any time or a fixed interval.

The amount and interval may both be subject to limitations depending upon the limited agreement option chosen.

This allows payment to take place at any time or at a fixed interval. Payments can run indefinitely or over a fixed period.

Webpost will specify the amount to be collected from your card based on the amount left on your Webpost account balance and the agreement amount the account is to be topped up to.

Once the amount has been specified, payment will take place immediately unless it is not currently permitted because of the limitations set in the agreement.

Webpost can change the amount once the agreement has been created, but only within the limit originally agreed with the shopper.

An agreement can be cancelled by you at any time.


Regular Recurring Payments Agreement

Your payments will occur at regular fixed intervals and you can fix or vary the amount paid.

Webpost will ask you to allow the same amount to be debited from your card automatically at a regular fixed interval.

This allows payments to take place at a regular fixed interval.
Payments can run indefinitely or over a fixed period.

A regular agreement can initiate the payment whenever it is required.

The amount only has to be specified once by you, when the regular agreement is created.

If the amount is not specified when the agreement is created, the amount must be set at least two weeks before the first payment is due.

You can change the amount once the agreement has been created.

Note that the change must be made at least 8 days before the next payment is due.

An agreement can be cancelled by you at any time.


What happens when you make a payment?

We will immediately deduct the amount from your specified account. Your monthly invoice which is available from webpostred.com will details any payments made during the course of the month. You will also receive and email confirmation at the point the payment is taken. The email will be generated by Worldpay.

What happens when you set up regular payments?

Regular payments will be made via your chosen credit or debit card. It should be noted that this is not a Direct Debit therefore payments are not covered by the Direct Debit Guarantee. We will use a Continuous Payment Authority (CPA) that allows us to attempt to transaction payments after a previous failed payment attempt. The advantage of CPA is that you will not incur any charges directly from us or your bank for a failed payment that you could incur with a direct debit. However, you may be charged by your bank for overdraft fees or other fees related to your balance.

The initial payment will be deducted from your specified account, we will then deduct the outstanding payments on the payment due dates indicated in your confirmation email. Where the due date is not a business day, we will withdraw from your funds on the next business day. The payments will cease on the last due date listed in your regular payments. You will receive a confirmation email when the payment schedule has been paid in full.


What happens if you need to change your regular payments?

For any changes to be made please contact 0800 074 2425 as soon as possible. We can then make the necessary amendments.

If you want to cancel your regular payments.

You must notify us at least 10 business days before the next scheduled transaction. To cancel your regular payments please telephone 0800 074 2425.

If you need to update your account information.

Please call us on 0800 074 2425 at least 10 business days before the next scheduled transaction for the update to take effect.

If a transaction is refused by your financial institution.

If your regular payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, Webpost will contact you on the email address provided when setting up the agreement and making your first payment. This email will notify you that payment has failed. It shall inform you that we will attempt to transact payment on each working day for the subsequent 2 working days. If the transaction is still refused after the 3rd attempt, the regular payments will be cancelled. Both parties will receive an email from Webpost informing us that the payment schedule has been cancelled.

If you wish to make a complaint.

To raise any issues of concern you may write to Webpost, Sucklings Yard, Church Street, Ware, SG12 9EN quoting your Agreement Number and the details of your complaint. We will aim to respond to you within 15 business days.


We may share information we collect about you with external service providers. Our agreements with these service providers require that they protect your information and only use it to carry out the services they are performing for you.

Unauthorised Use

If you think your account has been accessed without your permission, contact us immediately on 0800 074 2425. We also advise you to contact your financial institution.

Subject Access Requests

Under the UK Data Protection Act, You have the right to ask Us to see the personal information that We hold about You (this is known as a 'subject access request') by writing to Us. We may charge You a Subject Access Request Fee (as set out in the fee table) for each subject access request that You make. We will generally respond to a subject access request within 40 calendar days of receiving: (a) the Subject Access Request Fee; (b) information that We need in order to identify You; and (c) the information You need.


Royal Mail Postal Address File (PAF) Terms and Conditions

1. End Users' permitted use of Solutions
End Users may freely use PAF® Data in Solutions in accordance
with these End User Terms.

2. Conditions of use
(a) End Users must not make copies of PAF® Data except
as permitted by these End User Terms or reasonably
necessary for back-up, security, business continuity and
system testing purposes.
(b) End Users may use PAF® Data for Data Extraction but
Extracted Data:
(i) may only be accessed by Users, and
(ii) must not be supplied or any access to it
provided to any third party.
(c) End Users may provide Cleansed data to third parties
provided that:
(i) where that supply is a Bureau Service, the
End User and the Bureau Customers comply
with the restrictions in Schedule 4, and
(ii) if such databases are Substantially All
(A) such databases are not
represented or held out as a
master, original or comprehensive
address database or other similar
(B) the access is provided in the
course of the End User's normal
data supply or routine business
activities and is not carried on as a
business in its own right, and
(C) the provision includes a prominent
notice that the relevant Cleansed
data has been cleansed against
PAF® Data.
(d) End Users must not permit access to, display or
communicate to the public any Solutions, except for the
purposes of capturing or confirming address details of
third parties.
(e) Except as set out in these End User Terms, End Users
must not:
(i) transfer, assign, sell or license Solutions or
their use to any other person,
(ii) use Solutions to create a product or service
distributed or sold to any third party which
relies on any use of PAF® Data, including
copying, looking up or enquiring, publishing,
searching, analysing, modifying and
reformatting, or
(iii) copy, reproduce, extract, reutilise or publish
Solutions or any of them.

3. Subcontracting
End Users may provide PAF® Data to their subcontractors who
may use it to the extent necessary for:
(a) the provision of information technology services to the
End User, or
(b) acting on behalf of the End User
in each case for the End User's own business purposes and not
those of the sub-contractor and provided that each such subcontractor agrees to observe the restrictions on use of PAF® Data
contained in these End User Terms and that the End User is
responsible for any breaches of those terms by such subcontractor.

4. Personal rights
End User rights are personal, limited and non-transferable.

5. Royal Mail's IPR notice
The End User acknowledges that Royal Mail is the owner of the
intellectual property rights in PAF® Data and the PAF® brand and
it does not acquire and is not granted any rights to use those
intellectual property rights other than as set out in these End User

6. Cessation of use of PAF® Data
End Users must cease use of PAF® Data if their right to use PAF®
Data is terminated and also destroy any copies of PAF® Data they

7. PAF® use by Users
End Users must ensure that:
(a) these End User Terms bind their Users,
(b) only their Users exercise the use rights of Solutions and
PAF® Data granted to End Users further to these End
User Terms, and
(c) in the event of termination or expiry of End Users' rights
to use Solutions and PAF® Data, the rights of Users to
use them also terminate.